Questions
Can't find your answer? Email support@openpassagegames.com.
Playing
What do I need to play?
A desktop or laptop computer with a mouse or trackpad and an up-to-date browser such as Chrome, Safari, Firefox or Edge. Sound is part of the experience, so headphones or speakers help.
Can I play on my phone or tablet?
No. The games are built for a mouse and a bigger screen, so they only run on a desktop or laptop.
Do I need to install anything?
No. The games run in your browser. There's nothing to download.
What if I get stuck?
Every puzzle has hints that start gentle and get clearer. Use as many or as few as you like.
Can I stop and come back later?
Yes. Your progress saves as you play, so you can close the tab and pick up where you left off.
Can we play as a group?
Yes. One person drives the mouse and everyone else gathers round the screen and argues about the clues. One purchase covers everyone in the room. Playing apart? Share your screen on a video call.
Is there a time limit?
No. There's no countdown and your access doesn't run out. Play in one sitting or over several evenings.
What age are the games for?
Each game page shows a suggested age. It's guidance, not a rule: you know your family best. One Last Hunt is gentle, with themes of loss. Continuity Error is tenser science fiction.
Buying
How much do the games cost?
Each game is $25. You buy it once and it's yours to play as often as you like.
Is there a bundle?
Yes. You can get both games together for $40, which saves $10. One payment unlocks both.
I already own one game. Can I still get the bundle?
The bundle is for people buying both games at once. If you already own one, buy the other on its own.
Can I give a game as a gift?
Not through the store yet. Email us at support@openpassagegames.com and we'll help you set one up.
Can I get a refund?
Yes, within 14 days of buying, as long as you haven't started playing. Email support@openpassagegames.com with the email address you bought with.
Your account
Do I need an account?
You log in with a code we email you, with no password. That's how we keep your games and times together.
Will you email me about new games?
Only if you ask. Tick the box when you create an account, or switch it on from your Your games page. We only email when a new game comes out, and every email has a link to stop them.
Can I sign in with Google, Apple or Discord?
Yes. Use the buttons on the log in page, or your email address. If you use the same email address each time, it's the same account however you sign in.
I signed in with Apple and my games are missing.
If you chose "Hide my email", Apple gives us a private relay address instead of your real one, so games bought with your real email can't find you. Log out and log in with the email you bought with, or email support@openpassagegames.com and we'll move your games across.
I lost my code or can't log in.
Use the "Lost your code?" link at the bottom of any page. Enter the email you bought with and we'll send a new code.
I have a redeem code. Where do I use it?
Go to "Redeem a code" at the top of the page, log in, and enter the code. The game appears in your library.
Help
Something isn't working.
First try refreshing the page, which won't lose your progress. If that doesn't fix it, email support@openpassagegames.com and tell us which game, which room you were in, and what browser you use.
How do I contact you?
Email support@openpassagegames.com. We aim to reply within one business day.